Return & Exchange Policy

At MELVYA, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help with a smooth and simple return process.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition, and in their original packaging.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return (e.g., personal care items).
Products damaged due to misuse are also not eligible.

3. Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours with photos, and we will offer a replacement or a full refund.

4. Exchange Requests

Exchanges are available for the same product or a similar item of equal value, depending on stock availability.

5. Refund Process

Refunds are issued to the original payment method (PayPal).
Once your return is approved, please allow 3–7 business days for the refund to be processed.

6. Return Shipping Costs

If the return is due to a product defect or wrong item, we cover the shipping cost.
For other reasons (change of mind, wrong size chosen by customer), the customer is responsible for return shipping fees.

7. How to Start a Return

Simply contact our customer support team with your order number and the reason for return, and we’ll guide you through the steps.